Rhonda S Ijv

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Verified Reviewer

I called to cancel further orders

Im not sure my picky eater will even eat yalls food so I do not want any more food arriving at my house please
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User's recommendation: Idk

Wes S Hga
map-marker Lewiston, Idaho

Your customer service sucks

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I have been trying to get a NomNom rewards account for over a yesr . Still no nothing.. Tried and Tried but still nothing!!!
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Preferred solution: A Nom Nom rewards account.

User's recommendation: Dont get a NomNom reeards. You woll get ripped off.....

Anonymous
map-marker Spartanburg, South Carolina

Pissed off with false advertising

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Totally disappointed that there is absolutely NO CUSTOMER SERVICE anymore. People don't care. I understand " your policy " but there will always be extenuating circumstances and your company should be willing to listen
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Anonymous
map-marker Cupertino, California

Complaint about disrespect

I was in a nom nom in spokane Washington on Wellesley Avenue, yesterday and there was a fat guy working and o was having a bad day he treated me like a peice of *** and when i was done paying he told the guy behind me sorry for the inconvenience, you guys justvlost a customer i wont return
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User's recommendation: That store is a peice of ***

Cheryl A Uqk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Price gouging

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Nom Nom - Price gouging
I can't believe your store charges 3,59 for a single donut that's as much as a gallon of gas people check your reciept.This is wrong I won't ever do that again
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Loss:
$7
Cons:
  • Price gouging

Preferred solution: Price reduction

User's recommendation: Don't buy a donut

Thomas V Xae

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Verified Reviewer
| map-marker Mcminnville, Tennessee

To return a Nom Nom order I Did Not Order!

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Receiving a shipment today that I Did Not Order! By The Way, my dog Buddy Boy is averse to my previous Nom Nom order! So, I am donating the remaining supply to our local Animal Shelter. Meanwhile, I am returning my unordered Nom Nom supply tomorrow!
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User's recommendation: Caveat Emptor aka Buyer Beware!

Anonymous
map-marker Seattle, Washington

Rude employee

Rude cashier called Vince at the Wellesley location. He refused to take my change. Thru the bag back at me and said take it to a coin machine Very disrespectful
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Julie P Kvd
map-marker Winder, Georgia

Hold off shipment

Representative has placed a hold on any future shipments till all dog food NomNom and another brand are almost all eaten
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Amy W Zxk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

They delivered the wrong food order customer service was rude me so I spoke with the manager at customer service last month, and he &myself worked every thing out.

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Nom Nom - They delivered the wrong food order customer service was rude me so I spoke with the manager at customer service last month, and he &myself worked every thing out.
Account question for the manger that spoke with last month because a problems with delivery,and the wrong food was delivered.
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Pros:
  • Management of customer service is now excellent took care of a delivery
Cons:
  • Not having a store that sold your products in case this happens again

Preferred solution: All has been taken care by the manager no more unsolved issues.

Kara B Khc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not get full order of food

I still have not received any confirmation email with the additional food that was supposed to be delivered to complete the original order.
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Loss:
$50
Cons:
  • Packing quality either leaking or too stuck together

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Franklin, Massachusetts

Brady doesn’t like the food

I canceled the orders from your company on December 16 of 2022 checking my credit card account today. There is a charge for $119.84 from your company. I want that credited back to my account now I no longer wish to subscribe to your dog food
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Brian S Ulw

Billing

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Money deducted from my account without permission prices raised without notification. Would not give Me a refund. Also took money from my account for prebiotics and never sent the product, I sent in complaint and no response
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Loss:
$320
Pros:
  • Individual servings
Cons:
  • Not enough options

Preferred solution: Full refund

User's recommendation: Too expensive not enough options for food

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